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Salesforce Arch-302 Exam Syllabus Topics:

Salesforce Certified B2C Solution Architect Sample Questions:

1. A company uses PersonAccounts to store customer information in Sales Cloud and now wants to map its customer records in Marketing Cloud.
What should a Solution Architect recommend?

A) Sync Contact object using PersonAccountld to access the Account.
B) Sync Account object using PersonSubscriberld to access the Contact.
C) Sync Account object using PersonContactId to access the Contact.
D) Sync Contact object using PersenSubscriberld to access the Account.

2. A financial services firm with many high net-worth individuals Is about to implement Service Cloud, Marketing Cloud, and Salesforce Platform. Given the nature of the individuals, they are often required to adhere to financial regulations and civil procedures in regards to their data. This often requires restricting their data processing.
Given that requirement, what are three considerations the financial services firm should be aware of when limiting data processing across these clouds?
Choose 3 answers

A) Consider deleting all of the customer data in order to adhere to the requirements.
B) Removing a data processing restricted contact within Marketing Cloud requires removing the restriction first before removing the contact
C) Restricting data within Marketing Cloud requires contacting a Marketing Cloud account representative.
D) Restricting data within Service Cloud requires contacting a Service Cloud account representative.
E) Export relevant customer data on Salesforce Platform so it is retained first before deleting or providing any data.

3. When integrating B2C Commerce with Marketing Cloud, which data extension type should be used to store order and product records in Marketing Cloud?

A) Standard Data Extension
B) Synchronized Data Extension
C) Transactional Data Extension
D) Sendable Data Extension

4. An ecommerce company has one B2C Commerce Primary Instance Group with three storefronts and is considering Marketing Cloud for email messaging and customer journey orchestration. The company has a strong desire to implement product recommendations in their email messaging as well as implement the abandoned cart use-case.
Which two approaches should a Solution Architect recommend to ensure that the company can implement solutions that align with their requirements?
Choose 2 answers

A) Implement abandoned cart using Marketing Cloud's Behavioral Trigger feature and create an abandonment journey for all three storefronts from a single business unit. Marketing Cloud will manage ensuring that product recommendations are storefront specific via Marketing Cloud Einstein.
B) Implement Marketing Cloud with a single business unit as that unit can share its product catalog across the three B2C Commerce storefronts and generate storefront-specific product recommendations.
C) Implement a separate business unit for each B2C Commerce storefront to ensure that each storefront has its own Marketing Cloud product catalog from which product recommendations will be driven.
D) Implement abandoned cart using Marketing Cloud's Behavioral Trigger feature and create an abandonment journey for each storefront and their paired business unit. The B2C Commerce storefront must also be extended to re-create the customer's shopping cart with abandoned products.

5. A retail company currently uses 62C Commerce and Marketing Cloud to enable a seamless customer experience. They are evaluating tools to better support customer service activities like their call center for online ordering and social customer service.
Which two functionalities should a Solution Architect discuss with the company to explain the value of Service Cloud? Choose 2 answers

A) Ability to create a B2C storefront using Digital Experiences.
B) Ability to have a customer leave a journey when they have an escalated case.
C) Ability to allow the agent to see purchase history to support case management
D) Ability to de-duplicate and create a single customer identity.

Solutions: