Salesforce Certified Field Service Consultant : FS-Con-101

  • Exam Code: FS-Con-101
  • Exam Name: Salesforce Certified Field Service Consultant
  • Updated: Sep 14, 2026     Q & A: 165 Questions and Answers

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About Salesforce FS-Con-101 Exam

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Salesforce FS-Con-101 Exam Syllabus Topics:

SectionObjectives
Topic 1: Reporting and Optimization- Analytics and performance tracking
  • 1. Key field service metrics
    • 2. Operational reporting and dashboards
      Topic 2: Configuration and Implementation- Field Service setup and configuration
      • 1. Service resources and crews setup
        • 2. Service territories and operating hours
          Topic 3: Work Order Management- Work order creation and lifecycle
          • 1. Work order types and configuration
            • 2. Work order execution and closure
              Topic 4: Scheduling and Dispatch- Scheduling policies and constraints
              • 1. Territory and capacity management
                • 2. Skills-based scheduling
                  - Scheduling optimization
                  • 1. Dispatcher Console usage
                    • 2. Service resource allocation
                      Topic 5: Mobile Workforce Management- Salesforce Field Service Mobile App
                      • 1. Technician job execution workflows
                        • 2. Offline capabilities and updates
                          Topic 6: Field Service Fundamentals- Field service business processes and use cases
                          • 1. Service lifecycle in field operations
                            • 2. Work order and service appointment concepts

                              Salesforce Certified Field Service Consultant Sample Questions:

                              Question #1

                              A mobile technician uses parts present in their van to complete an on-site customer installation. The technician has marked theservice appointment and work order as completed. They want to record the parts used in completing the job and adjust their van stock.
                              Where should the technician record this information?

                              • A. The Product Request Line Item associated with the Product
                              • B. The Products Consumed section on the Work Order
                              • C. The Product Item Transactions Related List on the Product Item
                              • D. The Work Order Line Item associated with the completed Work Order
                              Reveal Solution  Discussion  0

                              Correct Answer: B  🗳️

                              Explanation: Only visible for PracticeTorrent members. You can sign-up / login (it's free).

                              Question #2

                              Universal Containers just started its Field Service Implementation and is configuring Service Territories and Locations. The Locations need to be associated to Territories.
                              In which two ways should the Consultant show this relationship?
                              Choose ? answers

                              • A. Add the Service Territory Location Related List on the Service Territory page layout.
                              • B. Create the Service Territory Location as a Service Territory lookup field.
                              • C. Add the Service Territory Location Related List on the Location page layout.
                              • D. Create the Service Territory Location as a Location lookup field.
                              Reveal Solution  Discussion  0

                              Correct Answer: A,C  🗳️

                              Explanation: Only visible for PracticeTorrent members. You can sign-up / login (it's free).

                              Question #3

                              Ursa Major Solar tracks installed products using the Salesforce Asset object. Each individual solar panel is treated separately. To save money on service calls, many times customers will wait to have a technician come onsite until there are multiple panels that need servicing.
                              How should the callout for multiple panels be treated in Salesforce?

                              • A. Create a work order for each installed product and a work order dependency to assign to the same resource.
                              • B. Create an asset hierarchy with each installed product as a child asset in the hierarchy.
                              • C. Create a work order with a work order line item for eachinstalled product.
                              • D. Create a work order hierarchy with each installed product as a child work order.
                              Reveal Solution  Discussion  0

                              Correct Answer: C  🗳️

                              Explanation: Only visible for PracticeTorrent members. You can sign-up / login (it's free).

                              Question #4

                              Universal Containers (UC) normally focuses on minimizing travel. Weather can cause situations that require expedited on-site service.
                              How should a Consultant recommend UC handle unplanned service during times of severe weather?

                              • A. Manually flag ServiceAppointments as "In Jeopardy" due to weather.
                              • B. Configure an Emergency Policy and use the Emergency Wizard.
                              • C. Postpone all lower-priority jobs and extend Due Dates.
                              • D. Configure a new Service Level for immediate assignment.
                              Reveal Solution  Discussion  0

                              Correct Answer: B  🗳️

                              Explanation: Only visible for PracticeTorrent members. You can sign-up / login (it's free).

                              Question #5

                              Geolocation tracking is enabled for Universal Containers's Technicians but should only apply to full-time employees.
                              How can geolocation tracking for contractors be disabled?

                              • A. A Uncheck the Collect Service Resource Geolocation History field in Field Service MobileSettings.
                              • B. Uncheck the Geocoding field on the Contractor's profile.
                              • C. Add the ExcludeTechnician from Geolocation Tracking permission to a permission set and assign it to contractors.
                              • D. Set the Geolocation Update Frequency field to zero for contractors.
                              Reveal Solution  Discussion  0

                              Correct Answer: C  🗳️

                              Explanation: Only visible for PracticeTorrent members. You can sign-up / login (it's free).

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