SAP Certified Application Associate - CRM Fundamentals with SAP CRM 7.0 : C_TCRM20_70

  • Exam Code: C_TCRM20_70
  • Exam Name: SAP Certified Application Associate - CRM Fundamentals with SAP CRM 7.0
  • Updated: Nov 06, 2026     Q & A: 100 Questions and Answers

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SAP C_TCRM20_70 Value Pack (Frequently Bought Together)

C_TCRM20_70 Online Test Engine
  • If you purchase SAP C_TCRM20_70 Value Pack, you will also own the free online test engine.
  • PDF Version + PC Test Engine + Online Test Engine

About SAP C_TCRM20_70 Exam

Some certification exams are genuinely demanding, and the C_TCRM20_70 exam earns that reputation honestly. PracticeTorrent makes the challenge manageable with 100 verified practice questions for the SAP Certified Application Associate - CRM Fundamentals with SAP CRM 7.0 exam, built around the official objectives.

SAP C_TCRM20_70 Exam Overview:

Certification Vendor:SAP
Exam Name:SAP Certified Application Associate - CRM Fundamentals with SAP CRM 7.0
Exam Number:C_TCRM20_70
Exam Duration:180 minutes
Real Exam Qty:80
Certificate Validity Period:No fixed validity period published for this legacy SAP CRM 7.0 certification; the exam has been retired.
Exam Price:USD 500 (regional pricing may vary according to SAP policy at the time of registration)
Exam Format:Multiple Response, Multiple Choice
Passing Score:55%
Available Languages:German, English
Related Certifications:SAP Certified Application Associate - CRM Fundamentals with SAP CRM 7.0
Exam Way:Delivered through SAP authorized testing centers or SAP-approved online proctored testing (subject to regional availability; this is now a legacy/retired exam).
Pre Condition:No mandatory prerequisite examination. SAP recommends practical experience and corresponding SAP CRM 7.0 training before attempting the certification.
Official Syllabus URL:https://training.sap.com/certification

SAP C_TCRM20_70 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Business Transactions12-16%- Transaction Framework
  • 1. Opportunities
  • 2. Sales orders
  • 3. Quotations
  • 4. Activities
Topic 2: Sales Process8-12%- Sales Management
  • 1. Sales order processing
  • 2. Opportunity management
  • 3. Lead management
  • 4. Quotation processing
Topic 3: Middleware and Data Exchange12-16%- CRM Middleware
  • 1. Middleware monitoring
  • 2. Integration scenarios
  • 3. Data replication
  • 4. Initial load and synchronization
Topic 4: Organizational Model and Master Data8-12%- Master Data
  • 1. Product master
  • 2. Business partners
  • 3. Installed base
  • 4. Organizational model
Topic 5: Reporting and Analytics8-12%- CRM Reporting
  • 1. Key performance indicators
  • 2. Analytics fundamentals
  • 3. Interactive reports
  • 4. Operational reporting
Topic 6: CRM Fundamentals and Architecture8-12%- CRM Basics
  • 1. Master data concepts
  • 2. SAP CRM architecture
  • 3. Business scenarios
  • 4. CRM WebClient UI
Topic 7: Pricing and ERP Integration8-12%- Pricing and Integration
  • 1. Pricing procedures
  • 2. Billing integration
  • 3. SAP ERP integration
  • 4. Condition techniques
Topic 8: Marketing8-12%- Marketing Processes
  • 1. Segmentation
  • 2. Marketing planning
  • 3. Target groups
  • 4. Campaign management
Topic 9: Service Process12-16%- Service Management
  • 1. Installed base support
  • 2. Service orders
  • 3. Complaints and returns
  • 4. Service requests
Topic 10: Interaction Center8-12%- Customer Interaction
  • 1. Business activities
  • 2. Agent inbox
  • 3. Communication channels
  • 4. Interaction records

C_TCRM20_70 Preparation: Your Questions Answered

This package includes 100 practice questions for the SAP Certified Application Associate - CRM Fundamentals with SAP CRM 7.0 exam. Every answer is verified by an experienced team of experts, so you can trust what you study.

Yes. The online test engine runs entirely in a web browser, which is why it works identically on Windows, Mac, Android, and iOS without any installation. If you can open a browser, you can practice — on a computer at home or a phone on the move.

The SAP Certified Application Associate - CRM Fundamentals with SAP CRM 7.0 exam contains 80 questions, and you will have 180 minutes minutes to complete them. Simulating this exact combination during practice builds both speed and accuracy.

The SAP Certified Application Associate - CRM Fundamentals with SAP CRM 7.0 exam requires a score of 55% to pass, and the official registration fee is USD 500 (regional pricing may vary according to SAP policy at the time of registration). Thorough preparation is the most reliable way to protect that investment.

The PC test engine installs on Windows and runs on a standard Java environment, which most computers already have or can add in minutes. Once installed, it simulates the real exam scenario with timed sessions, automatic scoring, and mistake tracking — a full practice lab on your own computer.

The SAP Certified Application Associate - CRM Fundamentals with SAP CRM 7.0 practice questions are organized around the official exam objectives. Key topics include:

  • CRM Fundamentals and Architecture (8-12%)
  • Service Process (12-16%)
  • Business Transactions (12-16%)

Coverage follows the official syllabus, so your practice time always maps to exam content.

The SAP Certified Application Associate - CRM Fundamentals with SAP CRM 7.0 exam is scored on a scale where 55% is required to pass, and the official exam fee is USD 500 (regional pricing may vary according to SAP policy at the time of registration).

No mandatory prerequisite examination. SAP recommends practical experience and corresponding SAP CRM 7.0 training before attempting the certification.

You can confirm the current eligibility requirements on the official C_TCRM20_70 exam page before you register.

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