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Nokia SDM_2002001040 Exam Syllabus Topics:

Nokia SDM Certification - CARE Sample Questions:

Question 1

Care Plan can be used as:

A. Financial Planning support tool in CT.
B. Service Manual, helping to induct new Care Team members.
C. The source of resource forecast data.
D. Basic reference in contractual disputes with customer.

Question 2

What is the purpose of a handover from Sales to Care?

A. It ensures that the Care Contract implementation responsibility is transferred from Sales to Care.
B. It ensures a smooth and seamless Customer Relationship interface.
C. It ensures that all the requirements to provide Care services under the Care Contract are agreed and available for the customer.
D. It enables the Account Manager / CT Head to explain to the CaPM the content of the Care Contract.

Question 3

A company can improve its competitive advantage by following a number of functional level strategies. These include Efficiency, Quality, Innovation and one more. What is it?

A. Value.
B. Demarcation.
C. Motivation.
D. Customer Responsiveness.

Question 4

Which of the Care Service Cancellation process tasks is NOT under Care Program Manager responsibility?

A. Communication of changes related to customer's HWS services through the HWS organization and collaborators.
B. Identifying related 3rd party vendor support agreements.
C. Care contract closing in Contract Database.
D. Ensuring with local CLicS Key User that the Customer's users are removed from CLicS role management.

Question 5

What is the MOST essential information (apart from the tender document), needed by HWS Managers to properly support a Customer RFQ?

A. Detailed information about existing Customer Logistic structure, including the number of warehouses and depots available.
B. Current services provided to the Customer by competitors, together with related prices.
C. Detailed information on NSN HWS setup in another customer in the same country.
D. Forecasted Network deployment, with a list of Network Elements proposed and related detailed configuration.

Solutions: