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ISEB The Foundation Examination - ITIL® Sample Questions:

1. Which of the following would commonly be found in a contract underpinning an IT service?
1.Financial arrangements related to the contract
2.Description of the goods or service provided
3.Responsibilities and dependencies for both parties

A) 1 and 2 only
B) 1 and 3 only
C) 2 and 3 only
D) All of the above

2. Which process includes business, service and component sub-processes?

A) Service level management
B) Financial management
C) Capacity management
D) Incident management

3. In terms of adding value to the business, which one of the following describes service operation s contribution?

A) Service value is modeled
B) The cost of the service is designed, predicted and validated
C) Service value is visible to customers
D) Measures for optimization are identified

4. Availability management is directly responsible for the availability of which of the following?

A) IT services and components
B) IT services, components and business processes
C) IT services and business processes
D) Components and business processes

5. Which process will regularly anal0yse incident data to identify discernible trends?

A) Service level management
B) Event management
C) C0hange management
D) Problem management

Solutions: