Cisco Unified Contact Center Enterprise Implementation(UCCEI) : 642-242

  • Exam Code: 642-242
  • Exam Name: Unified Contact Center Enterprise Implementation(UCCEI)
  • Updated: Aug 08, 2026     Q & A: 135 Questions and Answers

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Cisco 642-242 Exam Syllabus Topics:

SectionObjectives
Topic 1: Administration and Maintenance- User and agent management
- System monitoring and reporting
Topic 2: Scripting and Call Control- Routing scripts design
  • 1. Call flow scripting logic
    • 2. Skill-based routing
      Topic 3: Configuration and Implementation- Cisco CVP integration
      - Call routing configuration
      • 1. Dial plan setup
        • 2. Call treatment configuration
          Topic 4: Cisco Unified Contact Center Enterprise Architecture- Call flow and high-level design
          - UCCE system components and architecture
          • 1. Peripheral Gateway (PG) functions
            • 2. Router and Logger roles
              Topic 5: Installation and Deployment- UCCE software installation
              • 1. Server prerequisites
                • 2. Component deployment sequence
                  Topic 6: Troubleshooting- Call flow debugging
                  - Common deployment issues

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