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WGU Operations-Management Exam Syllabus Topics:

WGU Operations Management (C215, VDC2) Sample Questions:

Question 1

Which concept of variation measures the central tendency of a set of data?

A. Standard deviation
B. Mean
C. Variable
D. Range

Question 2

Which concept takes a total system approach to creating an efficient operation and combines concepts such as just-in-time (JIT), total quality management (TQM), and continuous improvement?

A. Enterprise resource planning (ERP)
B. ISO 9001 standards
C. Customer relationship management (CRM)
D. Lean systems

Question 3

Which design work system minimizes repetitiveness in tasks by assigning employees the role of planning and scheduling?

A. Job rotation
B. Job entitlement
C. Job rating
D. Job enrichment

Question 4

Which definition used for quality evaluates how well a product performs its intended function?

A. Fitness for use
B. Value for price paid
C. Support services
D. Psychological criteria

Question 5

Which strategy is used by some emergency rooms to overcome customer frustrations about long waiting times?

A. See each patient in the order in which they arrived
B. Screen patients and schedule follow-up appointments for those who have the most serious injuries
C. Screen patients and send the last 25 to another facility
D. Screen patients and fast-track those with minor ailments

Solutions: