Latest [Dec 16, 2021] ServiceNow CIS-ITSM Exam Practice Test To Gain Brilliante Result
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NEW QUESTION 141
A company has code to update a Request and Request Lines and make a callout to their external ERP system's REST endpoint with the updated records.
The CalloutUtil.makeRestCallout fails with a "You have uncommitted work pending. Please commit or rollback before calling out" error.
What should be done to address the problem?
- A. Change the CalloutUtil.makeRestCallout to an @InvocableMethod method.
- B. Change the CalloutUtil.makeRestCallout to an @future method.
- C. Remove the Database.setSavepoint and Database.rollback.
- D. Move the CalloutUtil.makeRestCallout method call below the catch block.
Answer: B
NEW QUESTION 142
What are two capabilities of Territory Management? (Choose two.)
- A. The ability to use account criteria to expand a private sharing model.
- B. Territory hierarchy replaces the role hierarchy for sharing.
- C. Support for complex and frequently changed sales organization structures.
- D. The ability to use opportunity criteria to expand a private sharing model.
Answer: C,D
NEW QUESTION 143
Users report that the Industry picklist field is no longer visible on account records.
Which tool can an administrator use to troubleshoot this issue?
- A. Field history tracking
- B. Setup audit trail
- C. Field audit history
- D. Debug log
Answer: B
NEW QUESTION 144
A company has a custom object, Order__c, that has a required, unique, external ID field called Order_Number__c.
Which statement should be used to perform the DML necessary to insert new records and update existing records in a List of Order__c records?
- A. upsert orders Order_Number__c;
- B. merge orders;
- C. merge orders Order_Number__c;
- D. upsert orders;
Answer: A
Explanation:
Explanation
NEW QUESTION 145
Which platform feature is used to determine whether an incident meets the conditions for First Call Resolution?
- A. Business Rule
- B. Benchmark
- C. Metric
- D. First Call Resolution field
Answer: C
NEW QUESTION 146
A company's support process dictates that any time a Case is closed with a Status of "Could not fix," an Engineering Review custom object record should be created and populated with information from the Case, the Contact, and any of the Products associated with the Case.
What is the correct way to automate this using an Apex trigger?
- A. An after upsert trigger that creates the Engineering Review record and inserts it.
- B. A before update trigger that creates the Engineering Review record and inserts it.
- C. An after update trigger that creates the Engineering Review record and inserts it.
- D. A before upsert trigger that creates the Engineering Review record and inserts it.
Answer: C
NEW QUESTION 147
Which of these roles are allowed to subscribe to CI item? (Choose all that apply.)
- A. cmbd_read
- B. itil
- C. itil_admin
- D. admin
Answer: B,C,D
NEW QUESTION 148
A developer is asked to update data in an org based on new business rules. The new rules state that Accounts with the type set to "Customer" should have a status of "Active, " and Accounts with the type set to "Prospect" should have a status of "Pending. " No other changes to data should be made.
Which code block will accurately meet the business requirements?
- A.
- B.
- C.
- D.
Answer: C
NEW QUESTION 149
When can a user (who has no assigned roles in the system) close an incident?
- A. When the user is the Caller and the incident's State is not already closed.
- B. When the user is the Caller and the incident's State is not already resolved.
- C. When the user is the Caller and the incident's State is Resolved.
- D. When the user is the Caller or on the Watch list and the incident's State is Resolved.
Answer: C
NEW QUESTION 150
Which of the following record types would you use in order to view company policies?
- A. Content Item
- B. Catalog Item
- C. Order Guide
- D. Record Producer
Answer: A
Explanation:
Explanation
Content Item can contain information or a link to a page so it is the best option to use when the content of the catalog item is static.
NEW QUESTION 151
A company represents their customers as Accounts that have an External ID field called Customer_Number__c. They have a custom Order (Order__c) object, with a Lookup to Account, to represent Orders that are placed in their external order management system (OMS). When an order is fulfilled in the OMS, a REST call to Salesforce should be made that creates an Order record in Salesforce and relates it to the proper Account.
What is the optimal way to implement this?
- A. Perform a REST GET on the Account and a REST PATCH to upsert the Order__c with the Account's record ID.
- B. Perform a REST PATCH to upsert the Order__c and specify the Account's Customer_Number__c in it.
- C. Perform a REST POST to update the Order__c and specify the Account's Customer_Number__c in it.
- D. Perform a REST GET on the Account and a REST POST to update the Order__c with the Account's record ID.
Answer: B
NEW QUESTION 152
An Apex class does not achieve expected code coverage. The testSetup method explicitly calls a method in the Apex class.
How can the developer generate the code coverage?
- A. Add @testVisible to the method in the class the developer is testing.
- B. Use system.assert() in testSetup to verify the values are being returned.
- C. Call the Apex class method from a testMethod instead of the testSetup method.
- D. Verify the user has permissions passing a user into System.runAs().
Answer: C
Explanation:
Explanation
NEW QUESTION 153
Technical configuration items extend the Base Configuration Item table.
- A. False
- B. True
Answer: A
Explanation:
Explanation
Technical configuration items extend the cmdb_ci table instead of Base Configuration Item (cmdb) table.
NEW QUESTION 154
In which phase of the incident management lifecycle do incidents typically gel escalated?
- A. Initial Analysis and Submission
- B. Resolution and Closure
- C. Creation and Classification
- D. Investigation and Diagnosis
Answer: D
NEW QUESTION 155
When evaluating change request states in a script include, which is the preferred method for referencing a state?
- A. Use the g_form.getValue function to retrieve the State field value
- B. Use the .getDisplayValue function to retrieve the State field value
- C. Use the State field value, such as -2
- D. Use the state name constant, such as ChangeRequestStateHandler.SCHEDULED
Answer: D
NEW QUESTION 156
What is the purpose of the Knowledge check box in Incident form?
- A. If checked, it will create a draft knowledge article once the incident is resolved.
- B. If checked, it will append the text in the Resolution note to the work notes.
- C. If checked, it will create a draft knowledge article once the incident is closed.
- D. If checked, it means that this incident is of type Knowledge Article.
Answer: C
NEW QUESTION 157
Which of the following describes the purpose of User Criteria when used in the Service Catalog application?
- A. Determine who can see Catalogs and Items
- B. Determine who can see Categories and Items
- C. Replace Access Controls to provide security to Requests
- D. Pre-fill user preferences on Catalog order forms
Answer: B
NEW QUESTION 158
Technical consultant should participate in requirements workshop(s) and should encourage customizing ServiceNow OOTB processes in order to align with the organizations current processes.
- A. False
- B. True
Answer: A
Explanation:
Technical consultants should participate in workshops, but over-customization is not recommended. It is advised to let the customer adjust their ITSM process, as much as possible, to match ServiceNow baseline implementation. Configurations can be made but customizations should be limited.
NEW QUESTION 159
A developer is writing code that requires making callouts to an external web service.
Which scenario necessitates that the callout be made in an @future method?
- A. The callouts will be made in an Apex Trigger.
- B. Over 10 callouts will be made in a single transaction.
- C. The callouts will be made in an Apex Test class.
- D. The callout could take longer than 60 seconds to complete.
Answer: A
NEW QUESTION 160
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Scope
This certificate verifies the fundamental knowledge to become a development consultant ensuring if the candidate is skilled enough of practically applying the knowledge gained through pieces of training and practical experience of working within the projects.
Brief Details
Following are the quick details related to the CIS-ITSM Certification Exam
Exam Mode: On-line Proctored Exam. Candidates can take the examination from any place at any time as per their convenience. Candidates also have the option to give exams at any of the authorized training centers. Candidates can select the exam mode based on their convenience at the time of registration. In both testing venues, the exam is conducted through a consistent, friendly, user interface customized for ServiceNow tests.
Duration: 90 minutes
Number of Questions: 65 Questions
Exam type: Multiple Choice Questions
Exam Registration: Registration should be done using the ServiceNow Webassessor. For successful exam registration, candidates must have exam vouchers that can be obtained on completing the prerequisite pieces of training for ITSM implementation.
Exam Name: Certified Implementation Specialist - ServiceNow Training and Certification
Exam Price: $150 (USD)
Exam Code: ServiceNow CIS-ITSM Certification Exam
Valid Attempts: Candidates failing to pass the exam, can register again to take the exam up to three times.
Exam Preparation
Questions in the exam are based on official training material provided by ServiceNow over different official platforms. Also the information in the following pieces of training is the source for the exam. Hence, Candidates should complete the following training courses before appearing for the certification exam.
On successful completion of training, candidates will receive voucher codes, using which they can register for the examination.
Apart from this, ServiceNow recommends candidates to go through the following pieces of training and courses for better understanding of platform and development fundamentals
- Service Portal Fundamentals (On-demand)
- Mobile Development Fundamentals (On-demand)
- ServiceNow Implementation Methodology (SIM) Fundamentals (eLearning)
- Knowledge Management Implementation (On-demand)
- Automated Test Framework (ATF) Fundamentals (On-demand)
- ServiceNow Platform Implementation (ILT)
- Major Incident Management (On-demand)
- ServiceNow Fundamentals (ILT)
- Knowledge Management Fundamentals (On-demand)
- CIS-IT Service Management Exam Prep
Candidates can get the details for these pieces of training on Now Learning portal
The certification exam also verifies the ability of the candidate to practical experience and expertise of the candidate, hence candidates with following work experience or knowledge will always have an upper hand during the examination
- General familiarity with industry terminology, acronyms, and initial-isms
- At least six months of hands-on experience in implementing applications on ServiceNow Platform
- At least six months of hands-on experience working on ServiceNow Platform
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