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NEW QUESTION # 19
What can you do to show the "No cart" option in catalog item form?
- A. Open the catalog item using the "Admin View".
- B. Uncheck the "Use cart layout" checkbox.
- C. Check the "Use cart layout" check box.
- D. Select "Other" from the "Cart Layout" drop down list.
Answer: B
NEW QUESTION # 20
What is the module that is used to navigate to CI Relationships?
- A. CMDB > CI Relationships
- B. None of the listed answers
- C. Configuration > CI Relationships
- D. Configuration > Relationships
Answer: B
Explanation:
Explanation
Explanation:
There is no table that links to the CI Relationship data. You can access the table directly by typing
"cmdb_rel_ci.list" in the filter navigator.
NEW QUESTION # 21
A company has code to update a Request and Request Lines and make a callout to their external ERP system's REST endpoint with the updated records.
The CalloutUtil.makeRestCallout fails with a "You have uncommitted work pending. Please commit or rollback before calling out" error.
What should be done to address the problem?
- A. Change the CalloutUtil.makeRestCallout to an @future method.
- B. Change the CalloutUtil.makeRestCallout to an @InvocableMethod method.
- C. Move the CalloutUtil.makeRestCallout method call below the catch block.
- D. Remove the Database.setSavepoint and Database.rollback.
Answer: A
NEW QUESTION # 22
Which of the following are valid ways to change a problem's state to Closed? (Choose all that apply.)
- A. Empty the "Assigned to" the "Assignment group" fields.
- B. Automatically 10 days after being resolved.
- C. Manually change the state to Closed.
- D. Click on the Complete button.
- E. Automatically 7 days after being resolved.
Answer: D
Explanation:
In the baseline instance, there's no automatic closure of problems. Users cannot change the state from the State field because it is disabled. User should click on the Complete button.
NEW QUESTION # 23
Which feature can Service Desk Agents use to ensure that Knowledge Articles they attach to Incidents are Article that are appropriate to share with Callers?
- A. Global Search
- B. Contextual Search - Search as
- C. System Property - Restrict Articles to Callers
- D. Search Groups - Caller Restrictions
Answer: B
Explanation:
Explanation
"Administrators may enable Search As. This feature returns search results as both the current user as well as a user, such as the Caller, specified on the current form. This allows Agents to be confident that Articles shared with Users are appropriate to share with those users."
NEW QUESTION # 24
Which of the following is NOT a type of Article feedback that may be submitted by users?
- A. Helpful (Yes / No)
- B. Rate Article
- C. Flag Article
- D. Endorsed
Answer: D
Explanation:
Explanation
The Knowledge Feedback [kb_feedback) table tracks all forms of feedback for Knowledge Articles, including Helpful (Yes/No), Star Rating, Comments, and Flags
NEW QUESTION # 25
What are the most common ways to create problems? (Choose two.)
- A. Using the Create Problem Virtual Agent Conversation.
- B. Using the Create Problem UI action on an incident.
- C. Using a third-party integration.
- D. Manually using the Create New module.
- E. Manually using the Problems related list on a change.
Answer: B,D
NEW QUESTION # 26
Which of the following actions on the Incident table require the itil_admin role?
- A. Archive Incident
- B. Delete Incident
- C. Close Incident
- D. Update Incident
Answer: B
Explanation:
NEW QUESTION # 27
Which of the following statements are correct for Standard Changes and Standard Change Templates? Select all that apply.
- A. Standard Change Templates cannot include standard tasks
- B. Standard Changes do not require approvals
- C. Templates can be used only for Standard Changes
- D. Creation of a Standard Change Template requires approval
Answer: B,D
Explanation:
NEW QUESTION # 28
In the baseline platform configuration, the Post News Related Link on a Problem Record will generate Knowledge Article that includes information mapped from the Problem Record. What will be the Workflow state of the new Article?
- A. Draft
- B. Review
- C. New
- D. Published
Answer: A
NEW QUESTION # 29
What is the relationship between User table and Location table?
- A. One-to-many (one user can have many locations)
- B. One-to-one
- C. Many-to-many
- D. One-to-many (one location can be assigned to many users)
Answer: D
Explanation:
Explanation
A user can have only one location, but the same location can be used for many users.
NEW QUESTION # 30
An Apex Trigger creates a Contract record every time an Opportunity record is marked as Closed and Won.
This trigger is working great, except (due to a recent acquisition) historical Opportunity records need to be loaded into the Salesforce instance.
When a test batch of records are loaded, the Apex Trigger creates Contract records. A developer is tasked with preventing Contract records from being created when mass loading the Opportunities, but the daily users still need to have the Contract records created.
What is the most extendable way to update the Apex Trigger to accomplish this?
- A. Add the Profile Id of the user who does the data loading to the Trigger so the Trigger won't fire for this user.
- B. Add a Validation Rule to the Contract to prevent Contract creation by the user who does the data loading.
- C. Use a Hierarchy Custom Setting to disable the Trigger for the user who does the data loading.
- D. Use a List Custom Setting to disable the Trigger for the user who does the data loading.
Answer: C
NEW QUESTION # 31
Which of the following record types would you use in order to view company policies?
- A. Catalog Item
- B. Order Guide
- C. Content Item
- D. Record Producer
Answer: C
Explanation:
Explanation
Content Item can contain information or a link to a page so it is the best option to use when the content of the catalog item is static.
NEW QUESTION # 32
A Lightning Component functions in preview mode and needs to be used inside a Lightning App Builder page, but it is not available.
What change should be applied to the component?
- A. Expose it in the markup using the implements and access attributes.
- B. Look for errors in the logic in the JavaScript controller.
- C. Delete the component, metadata, and Apex controller and recreate them.
- D. Refresh the sandbox and upgrade it to the latest API version.
Answer: A
NEW QUESTION # 33
Which of the following is NOT a valid option in the Type field in the Catalog Client Script form?
- A. onClick
- B. onChange
- C. onLoad
- D. onSubmit
Answer: A
NEW QUESTION # 34
The requested item table is extended directly from the task table
- A. True
- B. False
Answer: A
NEW QUESTION # 35
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