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IBM ICS Social Software Sales Mastery Test v2 Sample Questions:

1. What activity is a good Call to Action for you to have as the result of a Social Business Agenda session with a customer?

A) Return to hone the selling strategies you have known for years.
B) Work with your customer to identify which business process might be the highest priority for becoming a Social Business.
C) Review the features in the latest product releases to be ready for a customer product pitch.
D) Continue to focus your interaction with IT; they are the ones who buy our software

2. If two companies have the same social business goals (like getting closer to their customers) their strategies can be quite different due to their _________. Remember, ____________ eats strategy for lunch!

A) Location
B) Stock price
C) Culture
D) CEO

3. Who cares about Social Business at your customer site?

A) Only IT should control the requirements and specifications for Social Business.
B) HR, Finance, Marketing, R&D, and Executives can all have different input and requirements for Social Business.
C) Social Business strategy is not affected by internal requirements.
D) Selling software and services should be your prime concern, not what the customer needs

4. What is the capability called that allows an individual to share their own unique experiences in the IBM Connections product?

A) Blogs
B) ShareFiles
C) Talk
D) WebNotes

5. What is the best way to tell if your social software sales session went well with your customer?

A) When you have a drawing showing ideas that cover a compelling personalized social software solution for that customer
B) When you have finished all of your slides
C) When they ask to connect to you via LinkedIn
D) When you have polite nods from your attendees

Solutions: