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IBM ICS Social Software Sales Mastery Test v2 Sample Questions:

1. Which capability, that was first developed by Lotus Quickr and is shared by IBM Connections, allows for easy integration into other products like Lotus Notes clients?

A) Connectors
B) Attachments
C) Fileshare
D) HTML

2. What should you do when a callback meeting is requested by a potential customer?

A) Follow up with fancy product brochures
B) Tell them what you're going to show them, show them, and then follow up with a customer or personal example
C) Deep dive into the technologies
D) Prepare a lengthy slide deck and read each word on every page

3. What is Web 2.0 all about?

A) Web 2.0 is about helping clients realize their weaknesses through information sharing and hardware integration.
B) Web 2.0 is about connecting computers and making technology more efficient for computers.
C) Web 2.0 is no longer relevant and should not be discussed.
D) Web 2.0 is about connecting people and making technology efficient for people.

4. What are the five IT areas that are listed as transformational technologies in IT?

A) Fortran, COBOL, Basic, C++, Java
B) Mainframe, Departmental, PCs, Internet, Social
C) Hardware, Database, Software, Web 2.0, XML
D) Vacuum tube, Transistor, RAM, vRAM, Quantum Effect

5. If two companies have the same social business goals (like getting closer to their customers) their strategies can be quite different due to their _________. Remember, ____________ eats strategy for lunch!

A) Location
B) Stock price
C) Culture
D) CEO

Solutions: