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Apple 9L0-415 Exam Syllabus Topics:

Apple OS X Support Essentials 10.9 Sample Questions:

1. You are logged into a MacBook Pro as a standard user. How can you display the OS X Mountain Lion build number?

A) Choose About This Mac from the Apple menu, and then click the text directly under OS X until the build number is revealed.
B) In the General pane of System Preferences, click the Info disclosure triangle to reveal the build number.
C) Type build_number in Spotlight, and then scroll through the resulting information until the build number is revealed.
D) Choose Software Update from the Apple menu, and then choose Build Number from the Update menu.

2. What does the Disk Utility Verify and Repair feature do?

A) The Disk Utility Verify and Repair feature is used to verify or repair the partition scheme and directory structure of a volume. These elements contain the information used tolocate files and folders on the volume.
B) The system version, build number, and hardware serial number are located in the About This Mac dialog or the login screen. The system version number defines the specific version of OS X currently installed. The system build number is an even more specific identifier used primarily by developers. Finally, the hardware serial number is a unique number used to identify your specific Mac.
C) The Traceroute tab of Network Utility allows you to verify the connection hops between your Mac and a remote host.
D) The master password is used to reset local account passwords.

3. Improperly unmounting or ejecting a drive or volume may cause data corruption. The
system automatically verifies and repairs an improperly unmounted or ejected volume the next time it becomes available to the Mac.

A) What role does the system launchd process serve during system startup?
B) What types of files are omitted from Time Machine backups?
C) What's the potential side effect of improperly unmounting or ejecting a disk or volume?
D) What's required to set up the iCloud Keychain service on multiple Apple devices?

4. How can you display the contents of a hidden folder on a mounted volume in Finder?

A) From the Finder menu, choose Preferences, and select "Show hidden items."
B) Select the volume icon and choose "Show hidden items" from the Action menu.
C) From the View menu, choose "Show hidden items."
D) From the Go menu, choose "Go to Folder," enter the path to the hidden folder, and click Go.

5. If it appears that all configured printers are having problems, what's a potential quick fix?

A) If all printers appear to be having problems, a quick fix is to reset the entire printing system by using secondary (or Control-) click in the printer list and then choosing "Resetprinting system."
B) Using the Finder Info window you can force an application to open in 32-bit mode. This step is necessary for a 64-bit application to support older 32-bit plug-ins or application resources.
C) If a network device needs to send data to another network device on the same LAN, it addresses the outgoing packets based on the destination device's MAC address.
D) If a master password is reset because it was lost, Legacy FileVault accounts can't be reset by the new master password.

Solutions: