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Salesforce Certified Slack Developer Sample Questions:

1. Your organization's marketing team wants to receive immediate Slack notifications whenever there's a mention of the company on social media.
Which Slack feature should be implemented for this requirement?

A) Create a bot to send periodic updates on social media mentions
B) Use slash commands to allow team members to manually check for mentions
C) Implement incoming webhooks to automatically post notifications of social media mentions in a
D) Set up an App Home tab where social media mentions are displayed

2. A company wants to integrate their customer service platform with Slack so that every time a new customer service ticket is created, the customer support team is notified.
What is the most appropriate Slack feature to use for this integration?

A) Use direct messages to notify individual team members of each new ticket
B) Implement incoming webhooks to automatically post new ticket alerts in a dedicated support channel
C) Create a bot to periodically check for new tickets and post updates
D) Utilize slash commands for support staff to check for new tickets

3. You're designing a Slack app for employee onboarding.
What feature should you include to make the onboarding process simpler and more pleasant for new hires?

A) Frequent pop-up reminders for new hires to complete their onboarding tasks
B) An automated message blast to all channels announcing each new hire
C) Mandatory daily check-in posts for new hires in the general channel
D) A dedicated onboarding channel with resources, FAQs, and a welcome message

4. A company wants to integrate their online customer service platform with Slack, so that each time a new support ticket is created, the customer service team is immediately notified in Slack.
What feature should be used for this integration?

A) Create a bot that checks for new tickets at regular intervals and posts updates in a channel
B) Implement slash commands for the customer service team to check for new tickets
C) Use incoming webhooks to automatically send a notification to a dedicated customer service channel whenever a new ticket is created
D) Set up an RSS feed in a Slack channel that notifies the team of new tickets

5. If your Slack app needs to perform numerous API calls within a short period, what strategy should you adopt to avoid hitting rate limits?

A) Use multiple user tokens to split the volume of API calls
B) Make all required API calls in rapid succession without delay
C) Distribute the API calls evenly over time using a throttling mechanism
D) Compress API calls into fewer, larger requests

Solutions: