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SAP C-BOSUP-90 Exam Syllabus Topics:

SAP Certified Support Associate - Incident Management with SAP BusinessObjects Sample Questions:

1. What is contractually defined in the Service Level Agreements (SLAs) of SAP Enterprise Support? (Choose two)

A) The dedicated support consultant that has been assigned to the customer
B) The Initial Response Time (IRT)
C) The maximum time for providing corrective action for critical issues
D) The products supported as defined in the SLA

2. What do you configure to enable Root Cause Analysis for a customer?

A) A bridged central Solution Landscape Directory to SAP Solution Manager
B) A single Diagnostic Agent
C) Technical System and Diagnostic Configuration for each component
D) All system landscape components

3. Which of the following are features of the SAP Solution Manager? (Choose three)

A) Business Case Calculation
B) The entire documentation
C) Test Information
D) Bid Management
E) Incident Management

4. What are benefits of using Root Cause Analysis of SAP Solution Manager? (Choose two)

A) Report development
B) Safe remote access
C) Performance measurement
D) Batch job planning

5. Which of the following options is included only in SAP Enterprise Support?

A) Message solving
B) 24*7 support for Very High messages
C) Technical Quality Check
D) Dedicated contact point for the partner

Solutions: