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HP HP5-H10D Exam Syllabus Topics:

HP Delta -Selling HP PPS ServiceOne Services Sample Questions:

Question 1

What is true about HP Custom Contractual Services?

A. The HP Custom Contractual Services can only be defined as one Service Level Agreement.
B. HP Custom Contractual Services requires payment made as one up-front cost for a multi-years
engagement.
C. HP Custom Contractual Services can provide special payment terms or conditions (leasing, penalties,
etc.).
D. HP Custom Contractual Services are linked to one hardware serial number.

Question 2

Which type of HP service sends a trained technician to the customer business for hardware repair?

A. Onsite repair
B. Accidental damage protection
C. Offsite repair, offsite return
D. Offsite repair, pick and return change

Question 3

In the event a ServiceOne reseller does not hold a services contract specialization, which statement is
true about pricing for HP Contractual Services?

A. The ServiceOne reseller can settle pricing conditions directly with the customer.
B. The ServiceOne reseller should contact their HP Partner Business Manager to discuss pricing.
C. Prices can be found in HP Care Pack Central.
D. HP Partner Business Manager can help the ServiceOne reseller identify the nearest Services Contract
specialist distributor to contact.

Question 4

The Accidental Damage Protection service must be purchased in combination with one of which other
services? (Select two.)

A. Offsite HP Care Pack Service
B. Onsite HP Care Pack Service
C. PC Tracking and Recovery HP Care Pack Service
D. Travel HP Care Pack Service
E. Asset Tagging HP Care Pack Service

Question 5

Which statements help you discover needs of HP Contractual Services? (Select three.)

A. Would the customer fleet support solution benefit from onsite engineers?
B. Is it to cover new equipment?
C. Does the customer environment contain multi-vendor equipment to support?
D. Is there an RFP for services?
E. Would the customer benefit from an up-front payment?
F. Does the customer need to have one service agreement per serial number?

Solutions: